Growth is never by mere chance; it is the result of forces working together.
Change is vital, improvement the logical form of change.
Clock watchers never seem to be having a good time.
The best teamwork comes from men who are working independently toward one goal in unison.
I cannot remember a time when the Golden Rule was not my motto and precept, the torch that guided my footsteps.
The keystone of successful business is cooperation. Friction retards progress.
Courteous treatment will make a customer a walking advertisement.
The five separate fingers are five independent units. Close them and the fist multiplies strength. This is organization.
Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the quality of leadership.
I do not believe in excuses. I believe in hard work as the prime solvent of life’s problems.
No business can succeed in any great degree without being properly organized.
The art of effective listening is essential to clear communication, and clear communication is necessary to management success.
Salesmanship is limitless. Our very living is selling. We are all salespeople.
A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition.
No serious-minded man should have time for the mediocre in any phase of his living.
Luck is always the last refuge of laziness and incompetence.
It is the service we are not obliged to give that people value most.
No company can afford not to move forward. It may be at the top of the heap today but at the bottom of the heap tomorrow, if it doesn’t.
The best of merchandise will go back to the shelf unless handled by a conscientious, tactful salesman.
There’s no better friend to any merchant than a fair competitor.
Success will always be measured by the extent to which we serve the buying public.
Determine to do some thinking for yourself. Don’t live entirely upon the thoughts of others. Don’t be an automaton.
The well-satisfied customer will bring the repeat sale that counts.
I believe in trusting men, not only once but twice – in giving a failure another chance.
Theory is splendid but until put into practice, it is valueless.
My definition of an executive’s job is brief and to the point. It is simply this: Getting things done through other people.
Do not primarily train men to work. Train them to serve willingly and intelligently.
We get real results only in proportion to the real values we give.
The Golden Rule finds no limit of application in business.
Exchange ideas frequently.
It is always the start that requires the greatest effort.
Success cannot come from standstill men. Methods change and men must change with them.
Too many would-be executives are slaves of routine.
The problem with the bronco is to get on and stay on. This is the problem with the Golden Rule-to understand and apply.
The greatest teacher I know is the job itself.
It was always my practice to train salespeople under my direct supervision, and to treat children with the utmost consideration.
A store’s best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.
The thought in my mind was that I must be a good merchant. If I were a good merchant, the rest would probably take care of itself.